Returns Policy

At MELVAROS, we strive to ensure that our customers are completely satisfied with their purchases. In the event that you need to return an item, we have established the following Returns Policy to make the process as simple and straightforward as possible.

Eligibility for Returns

Returns are accepted within 30 days from the date of purchase. To be eligible, the item must be unused, in the same condition that you received it, and in its original packaging. Proof of purchase must accompany your return.

Non-returnable Items

• Gift cards
• Personalized items
• Clearance items

Return Process

1. Contact our customer support at [email protected] to initiate your return. Please provide your order number and reason for return.
2. Once your return is approved, package the item securely, including all original documentation and accessories.
3. Ship the item to our Returns Center at:
   Melvaros Returns Center, 123 Commerce Lane, Suite 200, Seattle, WA, 98101.

Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 7-10 business days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected].

Shipping Costs

You will be responsible for paying your own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We appreciate your understanding and cooperation. Thank you for choosing MELVAROS.